Fitting support for every (IT-) situation

You aim to reduce costs and want a continuously functioning IT as well as better service quality? Then trust professional, external services!

No two companies possess the same IT-infrastructure. Our support team assists you in every matter. The concrete scope of our services is applied in a service level agreement specifically for your company.

 

If required, we build the necessary support-infrastructure with ticketing-systems or we integrate your existing solution into our systems.

 

By choosing IS4IT as managed service partner, you profit from our comprehensive outsourcing-offers, because we are able to realize the complete support of your data center services efficiently for you. Our support services have already led to substantive cost reductions for our customers.

Fitting support for every (IT-) situation

You aim to reduce costs and want a continuously functioning IT as well as better service quality? Then trust professional, external services!

No two companies possess the same IT-infrastructure. Our support team assists you in every matter. The concrete scope of our services is applied in a service level agreement specifically for your company.

 

If required, we build the necessary support-infrastructure with ticketing-systems or we integrate your existing solution into our systems.

 

By choosing IS4IT as managed service partner, you profit from our comprehensive outsourcing-offers, because we are able to realize the complete support of your data center services efficiently for you. Our support services have already led to substantive cost reductions for our customers.

Service Desk

OUR SUPPORT 

End-user friendly support

Due to the internally lacking time for training, in many support- departments there is not enough technological know-how to cope with different user questions efficiently.

 

Our service desk supports you in all assistant activities, enabling you to take care of all users in your company optimally, while involving few personnel and suffering no loss in quality.

24-hour support for working without interruptions

 

Nowadays fast and effective IT-support is indispensable:  unproductive waiting time is unacceptable in most companies. Often work goes on around the clock and in many different locations.

 

If you wish, we offer 24/7 support and take care of your systems proactively.

2nd level support

 

In addition to 1st level support, we offer subject- and product-specific 2nd level support.

If necessary, our experts help you with specific questions and problems and support you directly via remote support. Or we help you on-site through solutions and installations.

Contact

Learn more about our support offers

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    Robert Schulz

    Head of Managed Services Department

    Robert Schulz

    Contact

    Learn more about our support offers

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      Robert Schulz

      Service Manager

      Robert Schulz

      NEWS