Your people handle the tough cases. We’ll take care of the rest.

For IT service providers who want to sell help desk capacity without tying up their own resources, and for medium-sized enterprises that need fast and predictable support for their employees.

Yes. This is precisely one of the key advantages of Primedesk. Even smaller clients can be supported with a professional help desk service without placing a disproportionate burden on your own team.

Because typical inquiries can be answered more rapidly, tickets can be better pre-screened, and human resources can be deployed more effectively.

Yes, our AI, Prisca, is included in all Primedesk plans. It automatically answers many standard inquiries and, when necessary, forwards more complex questions to the Support team after properly assessing them.

They receive efficient support – even if they are small – with fair and transparent billing based on results and rapid assistance for their employees.

Billing is based on resolved requests, known as relevant resolved problems. A specific monthly quota for resolved requests is already included in every Primedesk plan. This ensures that monthly costs are always transparent and that support remains predictable and scalable.

Primedesk is structured as a managed help desk. We handle day-to-day IT help desk operations, while your team focuses on projects and strategic tasks. This provides IT service providers with a marketable ticketing system without having to build their own help desk team.

Yes. Level 1 support receives inquiries, triages them, and resolves common issues such as password recovery. Prisca is our integrated digital AI agent that automatically handles such standard inquiries. If you use a standardized Microsoft Cloud-only or ZenDIS infrastructure, experienced specialists in Level 2 support can handle more complex cases upon request.

Yes, Primedesk features our fully integrated Prisca AI and is therefore designed and built with an AI-first approach. For us, AI is not a bolt-on solution, but an integral part of the product. However, since no AI can handle every complexity, our human specialists step in whenever necessary.

Help desk outsourcing means you no longer have to handle all of the IT support you provide on your own. Primedesk provides an outsourced, AI-powered support service that conserves your own resources and adheres to clearly defined response times.

With a managed help desk, you can take the pressure off your team, avoid unnecessary routine work and free up more time for more important tasks. At the same time, your support remains predictable, professional and reliable.

Primedesk is designed to be up and running quickly. Typically, our IT help desk is ready to use within a few days, depending on connectivity and scope. Learn more in a free consultation.

Automation significantly reduces manual work in the IT help desk. Our AI, Prisca, handles recurring tasks, creates well-documented tickets, and helps improve response times and service quality while reducing the workload.