IS4IT

Invisible behind the scenes. Visible in results.

Patrick, Leiter Productized Services und Philip, SOC-Analyst
Patrick, Leiter Productized Services und Philip, SOC-Analyst

Patrick, Director of Productized Services & Head of Product and Platform and Philip, SOC-Analyst

Our business: Making IT services better.

Our turnkey, market-ready business modules for IT security and IT support help IT service providers serve their customers more successfully. At enterprise level, but without the enterprise investment.

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Nearly 25 years of experience in the market

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Nearly 25 years of experience in the market

50+

Over 100 clients served during our time as an IT service provider

50+

Over 100 clients served during our time as an IT service provider

100+

More than 275 cyber crisis incidents handled

100+

More than 275 cyber crisis incidents handled

Products with attitude. For IT service providers with a future.

Security Operations Center

Our SOC opens up new opportunities for IT service providers. Without having to maintain their own security experts, IT service providers can monitor their customers’ IT systems 24/7.

Cyber Security Incident Response Team

Our CSIRT provides rapid response to cyberattacks within 30 minutes. Customers of IT service providers are protected around the clock, without the need for in-house experts.

Primedesk

Primedesk is our AI-supported service desk that automatically handles many inquiries. For IT service providers, this means improved customer service with less effort.

Security Operations Center

Our SOC opens up new opportunities for IT service providers. Without having to maintain their own security experts, IT service providers can monitor their customers’ IT systems 24/7.

Cyber Security Incident Response Team

Our CSIRT provides rapid response to cyberattacks within 30 minutes. Customers of IT service providers are protected around the clock, without the need for in-house experts.

Primedesk

Primedesk is our AI-supported service desk that automatically handles many inquiries. For IT service providers, this means improved customer service with less effort.

Security Operations Center

Our SOC opens up new opportunities for IT service providers. Without having to maintain their own security experts, IT service providers can monitor their customers’ IT systems 24/7.

Cyber Security Incident Response Team

Our CSIRT provides rapid response to cyberattacks within 30 minutes. Customers of IT service providers are protected around the clock, without the need for in-house experts.

Primedesk

Primedesk is our AI-supported service desk that automatically handles many inquiries. For IT service providers, this means improved customer service with less effort.

Satisfied customers

Our Leadership Team

Officially speaking, the management team. On a more personal level, warm and welcoming colleagues.
Robert Fröhlich
Robert Fröhlich

Robert Fröhlich

Chief Revenue Officer

Leads IS4IT with passion and expertise

Attracts new partners as resellers

Swaps his executive office after work for the kitchen and barbeque to rustle up mouthwatering meals for friends and family

Patrick Hieber
Patrick Hieber

Patrick Hieber

Director of Productized Services & Head of Product and Platform

Responsible for development and design of our products

Ensures that our solutions are practical and user-friendly

As an active member of the volunteer fire department, recognizes the essence of speed

Florian Oelmaier
Florian Oelmaier

Florian Oelmaier

Chief Strategy & Innovation Officer

Nationally sought-after expert on cyber crises

Heads CSIRT forensic investigations into security incidents

Recommends German sagas and his book Krisenfall Ransomware as reading material

Petra Trost-Gürtner
Petra Trost-Gürtner

Petra Trost-Gürtner

Chief Partner Officer

Helps our partners succeed with many years of experience

Builds partnerships that are valuable to both sides

Tends to our business contacts with the same devotion as she does the flowers in her garden

Falko Weiß
Falko Weiß

Falko Weiß

Head of Operations

Manages the entire operations department and ensures smooth business processes

Responds to incidents as part of the CSIRT and subsequently analyzes attacks in a forensic and evidence-based manner

In his free time, enjoys the adventures of pen-and-paper and tabletop games together with friends

Our Team

The minds behind our products. These include ...
Mark Boenke
Mark Boenke

Mark Boenke

CSIRT Emergency Expert, Technical Pre-Sales & Trainer

Responds when customers need on-site assistance with security incidents

Collects and preserves evidence and conducts detailed forensic analyses of attacks

Just as dedicated as an umpire at baseball games as he is at work

Philip Brajkovic
Philip Brajkovic

Philip Brajkovic

SOC-Analyst

Monitors our customers’ systems on a shift basis

Specialist in the early detection of suspicious activity

Captures scenic views with his drone in his free time instead of tracking cyber attackers

Bernd Freundorfer
Bernd Freundorfer

Bernd Freundorfer

Head of SOC Operations

Leads the SOC Analyst Team with many years of experience in threat defense

Ensures smooth operations during 24/7 shift work

When he's not here, he’s home playing the drums

Daniel Gehrig
Daniel Gehrig

Daniel Gehrig

CSIRT Emergency Expert, Technical Pre-Sales & Trainer

Kicks into gear in CSIRT when customers need immediate assistance with security incidents

Contributes his AI expertise to IT security

Has the right hat in his closet for every occasion

Samaa Gomaa
Samaa Gomaa

Samaa Gomaa

Primedesk Developer

Designs and programs Primedesk with great attention to detail

Ensures that Primedesk is both technically robust and user-friendly

In her free time, enjoys cooking and baking, and immerses herself in books on resilience and empowerment

Christopher Gröbmair
Christopher Gröbmair

Christopher Gröbmair

SOC Product Manager

Brings fresh wind to SOC with AI-based solutions

Steers the further development of our security monitoring with new technologies

Finds the best route even on weekends when cruising on his motorcycle

... and over 200 other colleagues who, despite not being pictured here, do important work.

A quick chat
over the phone?

During an initial consultation, we’ll work with you to determine how we can support your IT service provider. Free of charge.

Wir freuen uns auf Ihren Kontakt!
Florian, CTO und Arthur, Produktmanager Primedesk
Florian, CTO und Arthur, Produktmanager Primedesk

Florian, CSIO and Arthur, Primedesk Product Manager & AI Expert